Deskzai 2.4.0 – Customer Support System | Helpdesk | Support Ticket
Deskzai 2.4.0 is a robust Laravel-based web application designed to streamline customer support and helpdesk operations. Designed to streamline support workflows, it includes a smart knowledge base, ticketing system, and automation tools to deliver exceptional customer service. With flexible features like business hours, agent performance tracking, AI-powered replies, and multilingual support, Deskzai is ideal for businesses of all sizes.
Key Features of Deskzai Helpdesk Script:
- 📚 Knowledge Base – Create and manage support articles for customers
- 🕒 Business Hours – Set support availability based on operational schedules
- 📧 Email to Ticket – Convert emails directly into support tickets
- 🎟️ User Ticket Portal – Dedicated portal for customers to raise and track issues
- 📊 Analytics & Reports – Track performance and ticket resolution trends
- 👥 Ticket Assignment & Roles – Assign tickets to specific agents with role-based permissions
- 🤖 AI Ticket Reply – Integrated with ChatGPT API for auto responses
- 🔐 Collision Detection – Prevent multiple agents from handling the same ticket
- 🏷️ Tagging & Notes – Organize and annotate tickets effectively
- ⚡ Instant Replies & Canned Responses – Speed up responses with reusable templates
- 📈 Agent Ratings & Customer History – Monitor agent performance and ticket history
- 📣 Announcements & Automations – Send updates and automate routine actions
- 💬 Live Chat System – Real-time customer-agent communication
- 🔍 Google Analytics & Captcha Support – Enhanced tracking and security
- 🔔 Live Notifications – Stay updated on ticket activities instantly
- 🌐 Multi-language & RTL Support – Serve a global audience
- 🎨 Custom Themes, CSS & JS – Personalize your helpdesk easily
- ⚙️ System Maintenance & Cache Control – Simple backend management
- 🌙 Dark Mode – Modern user interface with theme switching
- 🧾 Email Templates & Social Logins – Enhance branding and login ease
- 🧠 Smart Tenancy Support – Backend multi-tenancy support for SaaS use cases. Get More
Download Deskzai Helpdesk Script
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